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kera jitu Privacy Policy For Your Account

Our kera jitu Privacy Policy shows what account, device, wallet and support details we collect, why we use them, and how you can request changes.

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kera jitu kera jitu Privacy Policy For Your Account
PRIVACY CONTACT

Where To Ask About Privacy Policy

A direct support route helps you act on the Privacy Policy without searching through account screens. Send a privacy request through support chat, include the phone number linked to your account, and describe the change or question clearly. We may ask for an account step to confirm that the request comes from you before discussing stored data.

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Privacy request

Use support chat to ask what account details we hold, why a field is needed, or which records relate to your DANA, OVO, GoPay or QRIS activity.

Account check

Include your linked phone number and recent account step so we can separate your request from another person seeking access to your account data.

Wallet query

If a payment record looks unfamiliar, mention the rail and reference shown in your account; we use that detail to locate the relevant record.

DATA PRACTICE

How We Manage Account Privacy

Privacy starts at the account step, not after a payment issue. We limit access to data needed for sign-in, wallet reconciliation, support and account protection, while cookies help remember selected settings on…

Data we collect

We may receive your phone number, account identifiers, device signals, support messages and payment references. We use these details to provide account access and investigate status questions.

Cookie choices

Cookies can remember sign-in preferences and page settings on your browser. You can clear them through device or browser controls, though some account steps may need repeating.

Account security

Phone verification before account access helps us check ownership. We may compare sign-in and device activity when a request or wallet record needs an additional security check.

Retention approach

We keep account and payment references for as long as needed for support, security, legal duties and record matching. Retention can differ by record type and local requirements.

Request a correction

Ask us to correct an inaccurate account detail through support chat. Provide the linked phone number and the field you want changed so we can verify and update the right record.

Request removal

You can ask about removing account data through the same support path. We first check identity and explain which records may need to remain for security or legal reasons.

Privacy Policy Answers For Your Account

These Privacy Policy answers cover the questions we expect before you open an account or connect an Indonesian wallet. Each answer points to a practical account step, device setting or support route, so you know what to prepare when asking about your data.

It covers account details, phone verification, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone number to create and protect the account, complete the phone check before access, connect support requests to the right account and help investigate wallet status.

Yes. The Privacy Policy covers references such as rail type, status and timestamp. We use those records to match payment activity and respond when a receipt or status needs checking.

Send the request through support chat with your linked phone number, identify the field that needs correction and complete any ownership check we request before discussing or changing the record.

Cookies may remember sign-in preferences and selected settings in your browser. You can clear them through device controls, but clearing them may require you to repeat certain account steps.

Retention depends on the record and the reason it is needed for support, security, legal duties or payment matching. Ask through support chat for details about a specific reference.

Account access depends on local law. Where local law permits, we use the stated phone and security checks before access, and the Privacy Policy explains how related data is handled.

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